Refund and Returns Policy

Overview

We offer a 5-day limited exchange/return policy.

Returns are only accepted if your order arrives damaged or opened upon delivery.

If 5 days have passed since delivery, we cannot offer a refund or replacement.

Eligibility for Returns

To qualify for a return:

• The item must be damaged, defective, or opened upon arrival
• You must contact us within 5 days of delivery
• Proof is required (photos of product and packaging)

We do not accept returns for any other reason.

Non-Returnable Items

Due to the nature of our products, all items are non-returnable unless damaged or opened upon arrival.

Refunds & Replacements

Once your claim is reviewed:

• If approved, we will issue either a replacement or a refund to your original payment method

Refunds are processed within 3–7 business days after approval.

Return Process

To start a return, email: info@fullcanopygenetics.com

Please include:

• Order number
• Description of the issue
• Clear photos of the product and packaging

Do not send items back without contacting us first.

Return Shipping

If your item is confirmed damaged or defective, we will cover the return or replacement cost.

We are not responsible for returns sent without approval.

Need Help?

Contact us at: info@fullcanopygenetics.com